Warranties, Terms & Conditions
All first time orders are to be prepaid. We accept company checks, money orders and credit cards (Visa, Master Card & American Express). In order to receive an open account, a credit application must be submitted and approved by our credit department. Orders shipped on open account are payable net 30 days. Late payments are subject to interest compounded at 1 ½ % per month. Any returned checks or insufficient funds will be subject to the current bank fee. All phone orders must be confirmed in writing via mail or fax and must have “Confirmation Do Not Duplicate” clearly noted on confirmation. Any order duplications made will be the customer’s responsibility and will be subject to a 20% restocking fee.
Custom orders require a 50% non-refundable deposit and must be prepaid prior to shipping. We do not accept returns on custom orders.
In the event of a printing error, Visiontron reserves the right to charge the correct price. We also reserve the right to change prices without notice should the market commodity conditions unforeseeably change.
All prices quoted are exclusive of any tax, duty, or other fee imposed upon the transaction by any Federal, state or local government of the United States and/or foreign government authority; all such fees shall be paid by Buyer and are in addition to the price quoted or invoiced.
Visiontron collects sales tax for product shipped into FL, NJ and NY unless a valid Exemption Certificate is provided. We do not collect sales tax in all other states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet. Many states require purchasers to file sales/use tax returns reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
All orders are shipped F.O.B. our factory. UPS, Fed Ex, DHL and/or Parcel Post charges will be added to the invoice. Motor & Air Freight shipments are made on a prepaid or collect basis. C.O.D. shipments are subject to an additional charge, which is determined by the freight carrier. Unless specified on order, we reserve the right to select a carrier based on cost and destination. Every attempt will be made to select the best carrier for your shipment. Items that require crating will have an additional charge which varies based on size & weight (call for estimate.) UPS, Fed Ex, and DHL require a double box to ship any post, add $6.50 net per post for additional box.
Delivery dates are determined at the time the order is received and are only an estimate and are not guaranteed. Visiontron will not be responsible for penalties, whether monetary or otherwise, due to shipping delays.
All returns must have a Return Authorization Number and must be within 14 days of invoice date. This number may be obtained by contacting our customer service department. All returns are subject to a 20% restocking charge or $20 minimum, unless otherwise agreed upon prior to return. Returns may be subject to an additional fee determined by the condition of the item upon return. All returns must be shipped prepaid. Many of our products are made to order or custom made and are not returnable. Some examples include all ropes, Post-N-Panel systems, Directory Boards, special finishes, etc. If in doubt, please call before placing an order. We do not accept returns on custom items.
Orders must be examined upon receipt. Any discrepancies or shortages require notification to Visiontron within 48 hours of receipt. Unauthorized charges for field labor will not be honored. Claims for damaged shipments must be noted on the delivery receipt. Notify Visiontron within 48 hours so that the appropriate party can file a claim with the shipper.
All Visiontron products carry a manufacturer’s warranty due to defects in materials or workmanship. All products have a one year warranty with the exception of: RETRACTA-BELT® Cone Mounts (2 years), RETRACTA-BELT PRIME (3 years), Value Series RETRACTA-BELT (5 years), and all other RETRACTA-BELT products (10 years).
THESE TERMS AND CONDITIONS SHALL CONSTITUTE THE ENTIRE AGREEMENT BETWEEN VISIONTRON CORP. AND THE PURCHASER, AND SHALL BE GOVERNED BY AND CONSTRUED ACCORDING TO THE LAWS OF THE STATE OF NEW YORK AND THE UNITED STATES OF AMERICA.
In our effort to continually improve our products, Visiontron reserves the right to change, modify, or delete products and/or specifications without notice.
Updated May 31, 2017
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