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Home / FAQ Frequently Asked Questions
Welcome to our FAQ (Frequently Asked Questions) page, where we address all your questions and provide valuable insights about our crowd control solutions, retractable belt stanchions, post and rope stanchions, custom signage, and much more. We understand the importance of clear information and are committed to assisting you in making informed decisions. Here, you’ll find a comprehensive collection of frequently asked questions, along with detailed answers, to ensure you have a smooth and seamless experience with our products and services. If you can’t find the answer you’re looking for, feel free to contact our knowledgeable team for immediate assistance.
We have a few options.
We have a few options.
Custom orders are our specialty! Talk to one of our People Guidance Pros at 631-582-8600. They can walk you through the entire process from design to delivery.
Talk to one of our People Guidance Pros at 631-582-8600. Have model numbers(if known) or photos of the part needing replacing.
Tax exemption forms are only required for the following states: CA, FL, IL, NY, NJ, NV, PA, & SC. All other states will not be charged sales tax.
All orders are shipped F.O.B. our factory. UPS, Fed Ex, DHL and/or Parcel Post charges will be added to the invoice. Motor & Air Freight shipments are made on a prepaid or collect basis. C.O.D. shipments are subject to an additional charge, which is determined by the freight carrier. Unless specified on order, we reserve the right to select a carrier based on cost and destination. Every attempt will be made to select the best carrier for your shipment. Items that require crating will have an additional charge which varies based on size & weight (call for estimate.)
The difference between retractable belt stanchions and a post and rope stanchions lies in their design and functionality. Retractable belt stanchions feature a sleek post with a retractable belt mechanism that can extend and retract as needed, creating a physical barrier. This type of stanchion offers versatility, ease of use, and the ability to quickly modify queue configurations.
On the other hand, post and rope stanchions consist of vertical posts connected by ropes, creating a more traditional and elegant crowd control solution. These stanchions are often used in upscale environments where aesthetics play a significant role, such as theaters, museums, or red carpet events.
Depending upon the model chosen, our posts can be made of Aluminum, Steel or PVC.
Depending upon the model chosen, our bases come in Cast Iron (the strongest and most weather resistant of our bases), Cement (the lower cost alternative), Plastic or Recycled Rubber (perfect for outdoor situations). For more information visit our Base Information Page.
Our belt lengths are available in 7.5′, 9′, 10′, 15′ & 30′ and are model specific.
Standard sizes range from 2′ – 10′. Overall length should include opening distance plus 3″ for sag (droop). Maximum recommended rope length is 6′ (72″) for post applications and 10′ (120″) for wall applications.
Ropes longer than 10′ are available. Custom quote is required.
Effective crowd control is crucial in any busy environment. Using a combination of the right product selection and regular maintenance can help maintain children’s safety, as well as keep your crowd control equipment in top shape.
Visiontron PRIME stanchions and accessories are intended for lighter traffic, low-abuse environments such as bank queue lines. We strongly recommend using standard RETRACTA-BELT series stanchions for child-friendly environments, since they are built to withstand the wear-and-tear in airports and stadiums. Click here to view all our RETRACTA-BELT styles.
For an economically priced stanchion that will hold up in child-friendly areas, the Value Series is the ideal option. These posts are made of the same construction and quality as our standard RETRACTA-BELT series, but package pricing and reduced options keep the price down. Click here for more information on Value Series RETRACTA-BELT stanchions.
Nearly all RETRACTA-BELT stanchions are available with an Extra-Heavy 30 lbs. Baseweight for added stability and are much more difficult to pull over. For easy transport with these heavy bases, we also recommend adding wheels to the base. The wheels engage only when the post is titled backwards and pushed, and will not cause the post to move while flat on the ground. Click here to view more information on the Extra-Heavy Baseweight and wheels.
We have four permanent or semi-permanent mounting options for our stanchions. These prevent the posts from being shifted throughout the day from children pushing or leaning on the posts. The MINI-SOCKET® mount is especially useful for child-friendly environments because it is spring-loaded, so posts lean about 10 degrees to absorb impact. Click here to view fixed and semi-permanent mounting options.
The standard height of a single line RETRACTA-BELT is 40″ and small children can easily walk under the belts while in a queue line. Dual line RETRACTA-BELT stanchions feature a second belt at 20″ above the ground, providing an extra layer of security. Click here to view single and dual line stanchions.
Q-PANEL systems eliminate the need for a belt in the post, and instead provide a structural barrier in its place. While children can pull on the belts and cause damage or wear-and-tear, beams are heavy-gauge aluminum and are less tempting to play with. Beams have safe radius edges and seamlessly integrate with RETRACTA-BELT stanchions and receiver posts. Click here for more information on rigid barriers.
Children can play with the plastic post caps and twist them, breaking the connection where the screws connect to the post. This results in the spring case breaking or other damage. Metal post caps prevent this tampering.
Freestanding Sign Stands are more difficult for children to tamper with than signs and sign frames mounted onto posts. Click here to learn about our Sign Posts and Sign Stands.
Our Removable Designer Series Sign Frames slide in and out of the sign post top and are less prone to damage than threaded post-mount sign frames if constantly swiveled and played with. Click here to view our Designer Series Sign Frames.
The sooner you detect a problem, the better. Sometimes an inexpensive solution or replacement part can significantly increase the life of the post.
If the belt is not needed, retract it so it stays inside the post. Children won’t be tempted to play with the belt, and will reduce creasing.
All belts include a red slide action manual locking belt clip. Beams are available with an optional Locking EZ Off End Blocks. We recommend always locking belts and beams into place to prevent accidental release.
Absolutely! We have 3 installation options to choose from:
We have 3 great options available:
Yes we can! Whether you need someone to take the entire project off of vour plate or vou just need a quick call to bounce some ideas, we are here to help. Our Crowd Control Services for consulting scale to what’s best for our clients needs.
All Visiontron products carry a manufacturer’s warranty due to defects in materials and workmanship. All products have a one year warranty with the exception of:
HDPE is the acronym for High Density Polyethylene. HDPE is a thermoplastic made from petroleum with a high strength-to-density ratio. It is also very environmentally friendly.
SEG or Silicone Edge Graphics, is a fabric graphic finished with a thin silicone strip called a keder. The keder is sewn directly to the edge of the graphic. The silicon strip is then inserted into a frame with a recessed groove.
CBP stands for Customs and Border Protection. Want to know more? Visit the U.S. Customs and Border Protection Site.
ADA is the acronym for the Americans with Disabilities Act. Want to learn more? Visit the ADA site
able to be drawn back or back in.
Let’s start with the easiest and most common solution.
Visiontron product surfaces are as durable as they are attractive. However, due to their large workload, the extreme conditions they work in can take a toll on their appearance. The different materials we use require different cleaning methods and techniques. These are some basic “do’s and don’t’s” for care and cleaning of the various surfaces and finishes we use:
USEFUL LINKS:
VISIONTRON Corp. 925 Waverly Ave., Holtsville, NY 11742
Select your industry below to connect with your People Guidance Pro.
Sports & Entertainment – Stadiums, Venues, Casinos, Theaters, Museums, Night Clubs, Theme Parks
Retail & Finance – Retailers, Fast Food, Banking
Industrial Safety – Maintenance or Repair Operations, Sidewalk Construction, Warehouse Loading, Machine Guarding
Other – Anything else outside the industries listed.
Feel free to fill out form below and we will get back to you ASAP.
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Sports & Entertainment – Stadiums, Venues, Casinos, Theaters, Museums, Night Clubs, Theme Parks
Retail & Finance – Retailers, Fast Food, Banking
Industrial Safety – Maintenance or Repair Operations, Sidewalk Construction, Warehouse Loading, Machine Guarding
Other – Anything else outside the industries listed.
Feel free to fill out form below and we will get back to you ASAP.
*Denotes required field
Sports & Entertainment – Stadiums, Venues, Casinos, Theaters, Museums, Night Clubs, Theme Parks
Retail & Finance – Retailers, Fast Food, Banking
Industrial Safety – Maintenance or Repair Operations, Sidewalk Construction, Warehouse Loading, Machine Guarding
Other – Anything else outside the industries listed.
Feel free to fill out form below and we will get back to you ASAP.
*Denotes required field
Transportation – Airlines/Airports, Cruise Lines/Terminals, Rail Cars, Bus Stations
Government – GSA/TSA, DMV, Education/Schools, Military Bases
Feel free to fill out form below and we will get back to you ASAP.
*Denotes required field
Transportation – Airlines/Airports, Cruise Lines/Terminals, Rail Cars, Bus Stations
Government – GSA/TSA, DMV, Education/Schools, Military Bases
Feel free to fill out form below and we will get back to you ASAP.
*Denotes required field
USEFUL LINKS:
VISIONTRON Corp. 925 Waverly Ave.
Holtsville, NY 11742
TOLL FREE: 800-585-7750 | OFFICE: 631-582-8600 | FAX: 631-582-8980