FAQ Frequently Asked Questions

Welcome to our FAQ (Frequently Asked Questions) page, where we address all your questions and provide valuable insights about our crowd control solutions, retractable belt stanchions, post and rope stanchions, custom signage, and much more. We understand the importance of clear information and are committed to assisting you in making informed decisions. Here, you’ll find a comprehensive collection of frequently asked questions, along with detailed answers, to ensure you have a smooth and seamless experience with our products and services. If you can’t find the answer you’re looking for, feel free to contact our knowledgeable team for immediate assistance.

How do I get a price/quote?

We have a few options.

How can I place an order with you?

We have a few options.

Where else can I order Visiontron products?

How do I order a customized item?

Custom orders are our specialty! Talk to one of our People Guidance Pros at 631-582-8600. They can walk you through the entire process from design to delivery.

How do I replace/upgrade a part?

Talk to one of our People Guidance Pros at 631-582-8600. Have model numbers(if known) or photos of the part needing replacing.

What is your turnaround time?
  • 1-3 days on in-stock items
  • 5-7 days on build-on-demand items
  • Custom items turnaround is dependent on size and complexity of project
What if I am tax exempt?

Tax exemption forms are only required for the following states: CA, FL, IL, NY, NJ, NV, PA, & SC. All other states will not be charged sales tax.

How are orders shipped?

All orders are shipped F.O.B. our factory. UPS, Fed Ex, DHL and/or Parcel Post charges will be added to the invoice. Motor & Air Freight shipments are made on a prepaid or collect basis. C.O.D. shipments are subject to an additional charge, which is determined by the freight carrier. Unless specified on order, we reserve the right to select a carrier based on cost and destination. Every attempt will be made to select the best carrier for your shipment. Items that require crating will have an additional charge which varies based on size & weight (call for estimate.)

What is the difference between a Retractable Belt Stanchion and a Post & Rope Stanchion?

The difference between retractable belt stanchions and a post and rope stanchions lies in their design and functionality. Retractable belt stanchions feature a sleek post with a retractable belt mechanism that can extend and retract as needed, creating a physical barrier. This type of stanchion offers versatility, ease of use, and the ability to quickly modify queue configurations.

On the other hand, post and rope stanchions consist of vertical posts connected by ropes, creating a more traditional and elegant crowd control solution. These stanchions are often used in upscale environments where aesthetics play a significant role, such as theaters, museums, or red carpet events.

What are your stanchion posts made of?

Depending upon the model chosen, our posts can be made of Aluminum, Steel or PVC.

What are your stanchion bases made of?

Depending upon the model chosen, our bases come in Cast Iron (the strongest and most weather resistant of our bases), Cement (the lower cost alternative), Plastic or Recycled Rubber (perfect for outdoor situations). For more information visit our Base Information Page.

What belt lengths are your retractable belt stanchions available in?

Our belt lengths are available in 7.5′, 9′, 10′, 15′ & 30′ and are model specific.

What rope lengths are available for Classic Post & Rope Stanchions?

Standard sizes range from 2′ – 10′. Overall length should include opening distance plus 3″ for sag (droop). Maximum recommended rope length is 6′ (72″) for post applications and 10′ (120″) for wall applications.

Ropes longer than 10′ are available. Custom quote is required.

What are the benefits of a cast iron base over a cement base?

Enhanced Stability, durability, and longevity:

  • Unlike cement bases that can crack or chip over time, cast iron bases provide a solid and sturdy foundation for your stanchions.

Easy Maintenance:

  • Maintaining cast iron bases is hassle-free. Unlike cement bases that may require frequent repairs, cast iron bases are low-maintenance. Simply wipe them clean with a damp cloth to remove any dirt or debris. Their durable finish ensures resistance to scratches and scuffs, allowing them to retain their appearance even after prolonged use.


Want to learn more? Read our blog “The benefits of Using Cast Iron Bases For Your Stanchions” or watch this humorous, yet informative video.

How can I make my crowd control system child-friendly?

Tips to keep your smallest guests safe (and crowd control equipment in tact) at amusement parks, zoos, trampoline facilities, children’s museums, aquariums and more.

Effective crowd control is crucial in any busy environment. Using a combination of the right product selection and regular maintenance can help maintain children’s safety, as well as keep your crowd control equipment in top shape.

Product Selection: Select Standard or Value Series RETRACTA-BELT® Posts in place of low cost / economy stanchions.

Visiontron PRIME stanchions and accessories are intended for lighter traffic, low-abuse environments such as bank queue lines. We strongly recommend using standard RETRACTA-BELT series stanchions for child-friendly environments, since they are built to withstand the wear-and-tear in airports and stadiums. Click here to view all our RETRACTA-BELT styles.

For an economically priced stanchion that will hold up in child-friendly areas, the Value Series is the ideal option. These posts are made of the same construction and quality as our standard RETRACTA-BELT series, but package pricing and reduced options keep the price down. Click here for more information on Value Series RETRACTA-BELT stanchions.

Extra-Heavy Baseweights provide more stability, preventing children from pulling posts down.

Nearly all RETRACTA-BELT stanchions are available with an Extra-Heavy 30 lbs. Baseweight for added stability and are much more difficult to pull over. For easy transport with these heavy bases, we also recommend adding wheels to the base. The wheels engage only when the post is titled backwards and pushed, and will not cause the post to move while flat on the ground. Click here to view more information on the Extra-Heavy Baseweight and wheels.

Consider fixed or semi-permanent RETRACTA-BELT stanchions instead of portable bases.

We have four permanent or semi-permanent mounting options for our stanchions. These prevent the posts from being shifted throughout the day from children pushing or leaning on the posts. The MINI-SOCKET® mount is especially useful for child-friendly environments because it is spring-loaded, so posts lean about 10 degrees to absorb impact. Click here to view fixed and semi-permanent mounting options.

Dual-line RETRACTA-BELT stanchions offer additional security in queue lines for small children.

The standard height of a single line RETRACTA-BELT is 40″ and small children can easily walk under the belts while in a queue line. Dual line RETRACTA-BELT stanchions feature a second belt at 20″ above the ground, providing an extra layer of security. Click here to view single and dual line stanchions.

Consider rigid Q-PANEL® barrier systems in place of RETRACTA-BELT queue systems.

Q-PANEL systems eliminate the need for a belt in the post, and instead provide a structural barrier in its place. While children can pull on the belts and cause damage or wear-and-tear, beams are heavy-gauge aluminum and are less tempting to play with. Beams have safe radius edges and seamlessly integrate with RETRACTA-BELT stanchions and receiver posts. Click here for more information on rigid barriers.

Metal Post Caps

Children can play with the plastic post caps and twist them, breaking the connection where the screws connect to the post. This results in the spring case breaking or other damage. Metal post caps prevent this tampering.

Use Sign Stands instead of post-mount signage.

Freestanding Sign Stands are more difficult for children to tamper with than signs and sign frames mounted onto posts. Click here to learn about our Sign Posts and Sign Stands.

Use Removable Designer Series Sign Frames instead of threaded post-mounted signage.

Our Removable Designer Series Sign Frames slide in and out of the sign post top and are less prone to damage than threaded post-mount sign frames if constantly swiveled and played with. Click here to view our Designer Series Sign Frames.


Inspect all products weekly.

The sooner you detect a problem, the better. Sometimes an inexpensive solution or replacement part can significantly increase the life of the post.

Retract the belts into the post when they are not in use.

If the belt is not needed, retract it so it stays inside the post. Children won’t be tempted to play with the belt, and will reduce creasing.

Always utilize the lock on belts and beams.

All belts include a red slide action manual locking belt clip. Beams are available with an optional Locking EZ Off End Blocks. We recommend always locking belts and beams into place to prevent accidental release.

If I place an order can you install the queue/barrier setup for us?

Absolutely! We have 3 installation options to choose from:

  • Full-Service Installation – We will take care of all aspects of the installation process, including layout, install, and setup of all equipment
  • On-Site Project Oversite – If you prefer a local contractor, but want to ensure it is installed to properly, we will send a trained product specialist to review, train, and oversee the installation.
  • Remote Assistance – Have your contractor contact us at any time! We can talk them through the process to ensure a smooth and stress free installation.
What are your maintenance and support options?

We have 3 great options available:

  • Annual Maintenance Contract – We will manage your equipment maintenance schedule to ensure your facilities queuing equipment is fully maintained and operational at all times.
  • One-on-one training of your maintenance team on proper care and management of your equipment – Onsite or Virtual.
  • Hire as you need – Hire our team by the day or the project to get caught up with queueing equipment maintenance.
We are unsure of what we need and how to set up a proper queue, can you help?

Yes we can! Whether you need someone to take the entire project off of vour plate or vou just need a quick call to bounce some ideas, we are here to help. Our Crowd Control Services for consulting scale to what’s best for our clients needs.

What is your warranty policy?

All Visiontron products carry a manufacturer’s warranty due to defects in materials and workmanship. All products have a one year warranty with the exception of:

  • RETRACTA-BELT® cone toppers (2 years)
  • RETRACTA-BELT® PRIME (3 years)
  • Value Series RETRACTA-BELT® (5 years) 
  • All other RETRACTA-BELT® products (10 years)
What is your return policy?
  • All returns must have a Return Authorization Number (RMA) and must be within 14 days of invoice date. This number may be obtained by contacting our customer service department.
  • All returns are subject to a 20% restocking charge or $20 minimum, unless otherwise agreed upon prior to return.
  • Returns may be subject to an additional fee determined by the condition of the item upon return.
  • All returns must be shipped prepaid.
  • Many of our products are made to order or custom made and are not returnable. Some examples include all ropes, Post-N-Panel systems, Directory Boards, special finishes, etc. If in doubt, please call before placing an order. We do not accept returns on custom items.
What is HDPE?

HDPE is the acronym for High Density Polyethylene. HDPE is a thermoplastic made from petroleum with a high strength-to-density ratio. It is also very environmentally friendly.

What does SEG Stand for?

SEG or Silicone Edge Graphics, is a fabric graphic finished with a thin silicone strip called a keder. The keder is sewn directly to the edge of the graphic. The silicon strip is then inserted into a frame with a recessed groove.

What does CBP stand for?

CBP stands for Customs and Border Protection. Want to know more? Visit the U.S. Customs and Border Protection Site.

What does ADA stand for?

ADA is the acronym for the Americans with Disabilities Act. Want to learn more? Visit the ADA site

What does retractable mean?

able to be drawn back or back in.

Why won’t the belt connect to the receiving end?

Let’s start with the easiest and most common solution. 

  • Please check to make sure the belt lock is not engaged. This will prevent the belt from being mounted on the receiving end.

Visiontron product surfaces are as durable as they are attractive. However, due to their large workload, the extreme conditions they work in can take a toll on their appearance. The different materials we use require different cleaning methods and techniques. These are some basic “do’s and don’t’s” for care and cleaning of the various surfaces and finishes we use:

In General:
  • DON’T use harsh chemicals or cleaning agents, including all solvents.
  • DON’T use steel-wool pads, or any cleaners containing abrasives or pumice.
  • DON’T use any motorized buffing wheels, “Scotchbrite” or scouring pads.
  • DON’T use any sandpaper, no matter how fine.
The following are the official “Do’s” Visiontron recommends:
  • Painted & Powder Coat (Class 1): use warm water and mild soap, applied with a circular motion and sponge. Dry thoroughly with a soft, clean (cotton) wiping cloth.
  • Satin Chrome: to remove fingerprints, embedded grime, and restore the factory luster, use a small amount of everyday WD40 applied to a soft cotton wiping cloth. To remove stains and or light rust spots, rub the spots with a small piece of aluminum foil, dipped in vinegar. To leave a tough protective rust-fighting surface, use a hard wax, such as Turtle-wax.
  • Polished Chrome: in general, dulled polished chrome may be cleaned with general glass cleaners or Windex. Particularly soiled surfaces respond well to Simple Green; Stains and light rust should use the aluminum foil and vinegar process above, followed by a hard, protective wax.
  • Satin & Polished Aluminum (Anodized): only use mild soap and water. Never use “Simple Green” as this is highly corrosive to aluminum. Never use commercial cleaners as these can dull the finish and sometimes cause “de-anodizing” to occur.
  • Satin Stainless Steel: to remove smudges, fingerprints and embedded dirt and stains, use regular white vinegar, applied undiluted in a spray bottle. Dry and buff with a clean, soft wiping cloth. Discolored areas resistant to cleaning, may respond to rubbing with aluminum foil, dipped in vinegar. Refrain from commercial cleaners, as these provide inconsistent results, and can impart a white haze.
  • Polished Brass without Clear Coat (Class 3): Visiontron only recommends soft-cotton wadding, impregnated with a non-abrasive cleaner. In particular, look for the “Nevr-Dull” or “Brasso-Duraglit” brands, sold in small circular tins. These produce strong odors, so use in well-ventilated areas. Many after-market brass cleaners may permanently scratch the surface and should be tested before use.
  • Polished & Satin Brass with Clear Coat (Class 2 & 3): only use mild soap and water, with sponge. Dry thoroughly, with clean, soft wiping cloth.
  • Statuary Bronze: same care/cleaning instructions as above, Polished & Satin Brass with Clear Coat.
  1. Brush the velour lightly to remove any loose dust so it won’t become further embedded. Use a vacuum with a soft brush attachment, if desired.
  2. Fill a bucket with warm water and add a few drops of mild liquid soap such as pure castille soap or unscented dishwashing detergent.
  3. Mix the soap and water together, but don’t agitate it and make it foamy.
  4. Dip a piece of muslin in the soapy water and gently but firmly wring out the excess water until the muslin is nearly dry.
  5. Rub the damp muslin carefully in a back and forth motion over the velour.
  6. Continue to dip the muslin in the soapy water, wringing it out until it’s nearly dry each time and rubbing it back and forth until the velour is clean. Change to clean water and fresh soap if the water becomes soiled.
  7. Allow the velour to dry naturally, and then brush it gently with a suede brush to restore the nap. Alternatively, after cleaning or upon initial use, additional protection can be obtained by applying Scotchguard.

  1. Use mild soap and water. Wipe dry.

Need help from a People Guidance Pro?