Visiontron Customer Service takes great pride in our ability to assist you in choosing the right products. From changes to made-to-order products through customer service follow-up, having our front office and manufacturing teams working in the same facility allows us to find solutions that better address the specific needs of our customers.
Here are answers to some common Visiontron Customer Service questions about our products. Call Visiontron Customer Service at 631-582-8600 for more information. For information on ordering and returns, go to our Terms & Conditions.
Visiontron product surfaces are as durable as they are attractive. However, due to their large workload, the extreme conditions they work in can take a toll on their appearance. The different materials we use require different cleaning methods and techniques. These are some basic “do’s and don’t’s” for care and cleaning of the various surfaces and finishes we use:
1) Brush the velour lightly to remove any loose dust so it won’t become further embedded. Use a vacuum with a soft brush attachment, if desired.
2) Fill a bucket with warm water and add a few drops of mild liquid soap such as pure castille soap or unscented dishwashing detergent.
3) Mix the soap and water together, but don’t agitate it and make it foamy.
4) Dip a piece of muslin in the soapy water and gently but firmly wring out the excess water until the muslin is nearly dry.
5) Rub the damp muslin carefully in a back and forth motion over the velour.
6) Continue to dip the muslin in the soapy water, wringing it out until it’s nearly dry each time and rubbing it back and forth until the velour is clean. Change to clean water and fresh soap if the water becomes soiled.
7) Allow the velour to dry naturally, and then brush it gently with a suede brush to restore the nap. Alternatively, after cleaning or upon initial use, additional protection can be obtained by applying Scotchguard.
Use mild soap and water. Wipe dry.
All Visiontron products carry a manufacturer’s warranty due to defects in materials or workmanship. All products have a one year warranty with the exception of: RETRACTA-BELT® Cone Mounts (2 years), RETRACTA-BELT PRIME (3 years), Value Series RETRACTA-BELT (5 years), and all other RETRACTA-BELT products (10 years).
Effective crowd control is crucial in any busy environment. Using a combination of the right product selection and regular maintenance can help maintain children’s safety, as well as keep your crowd control equipment in top shape.
Visiontron PRIME stanchions and accessories are intended for lighter traffic, low-abuse environments such as bank queue lines. We strongly recommend using standard RETRACTA-BELT series stanchions for child-friendly environments, since they are built to withstand the wear-and-tear in airports and stadiums. Click here to view all our RETRACTA-BELT styles.
For an economically priced stanchion that will hold up in child-friendly areas, the Value Series is the ideal option. These posts are made of the same construction and quality as our standard RETRACTA-BELT series, but package pricing and reduced options keep the price down. Click here for more information on Value Series RETRACTA-BELT stanchions.
Nearly all RETRACTA-BELT stanchions are available with an Extra-Heavy 30 lbs. Baseweight for added stability and are much more difficult to pull over. For easy transport with these heavy bases, we also recommend adding wheels to the base. The wheels engage only when the post is titled backwards and pushed, and will not cause the post to move while flat on the ground. Click here to view more information on the Extra-Heavy Baseweight and wheels.
We have four permanent or semi-permanent mounting options for our stanchions. These prevent the posts from being shifted throughout the day from children pushing or leaning on the posts. The MINI-SOCKET® mount is especially useful for child-friendly environments because it is spring-loaded, so posts lean about 10 degrees to absorb impact. Click here to view fixed and semi-permanent mounting options.
The standard height of a single line RETRACTA-BELT is 40″ and small children can easily walk under the belts while in a queue line. Dual line RETRACTA-BELT stanchions feature a second belt at 20″ above the ground, providing an extra layer of security. Click here to view single and dual line stanchions.
Q-PANEL systems eliminate the need for a belt in the post, and instead provide a structural barrier in its place. While children can pull on the belts and cause damage or wear-and-tear, beams are heavy-gauge aluminum and are less tempting to play with. Beams have safe radius edges and seamlessly integrate with RETRACTA-BELT stanchions and receiver posts. Click here for more information on rigid barriers.
Children can play with the plastic post caps and twist them, breaking the connection where the screws connect to the post. This results in the spring case breaking or other damage. Metal post caps prevent this tampering.
Freestanding Sign Stands are more difficult for children to tamper with than signs and sign frames mounted onto posts. Click here to learn about our Sign Posts and Sign Stands.
Our Removable Designer Series Sign Frames slide in and out of the sign post top and are less prone to damage than threaded post-mount sign frames if constantly swiveled and played with. Click here to view our Designer Series Sign Frames.
The sooner you detect a problem, the better. Sometimes an inexpensive solution or replacement part can significantly increase the life of the post.
If the belt is not needed, retract it so it stays inside the post. Children won’t be tempted to play with the belt, and will reduce creasing.
All belts include a red slide action manual locking belt clip. Beams are available with an optional Locking EZ Off End Blocks. We recommend always locking belts and beams into place to prevent accidental release.
Visiontron Customer Service
Need help selecting the best products for your location?
Get in touch with a People Guidance Pro today at 631-582-8600.