Payments/Orders
All first time orders are to be prepaid. We accept company checks, money orders and credit cards (Visa, Master Card & American Express). In order to receive an open account, a credit application must be submitted and approved by our credit department. Orders shipped on open account are payable net 30 days. Late payments are subject to interest compounded at 1 ½ % per month. Any returned checks or insufficient funds will be subject to the current bank fee. All phone orders must be confirmed in writing via mail or fax and must have “Confirmation Do Not Duplicate” clearly noted on confirmation. Any order duplications made will be the customer’s responsibility and will be subject to a 20% restocking fee.

Pricing
Prices are subject to change without notice.

Shipping
All orders are shipped F.O.B our factory. U.P.S and/or Parcel Post charges will be added to the invoice. Motor & Air Freight shipments are made on a prepaid or collect basis. C.O.D shipments are subject to an additional charge, which is determined by the freight carrier. Unless specified on order, we reserve the right to select a carrier based on cost and destination. Every attempt will be made to select the best carrier for your shipment. Items that require crating are subject to an additional charge noted in our price list.

Delivery Dates
Delivery dates are determined at the time the order is received and are only an estimate and are not guaranteed. Visiontron will not be responsible for penalties, whether monetary or otherwise, due to shipping delays.

Returns
All returns must have a Return Authorization Number and must be within 14 days of invoice date. This number may be obtained by contacting our customer service department. All returns are subject to a 20% restocking charge or $15 minimum, unless otherwise agreed upon prior to return. Returns may be subject to an additional fee determined by the condition of the item upon return. All returns must be shipped prepaid. We do not accept returns on custom items.

Claims
Orders must be examined upon receipt. Any discrepancies or shortages require written notification to Visiontron within 14 days of receipt. Unauthorized charges due to field labor will not be honored. Claims for damaged shipments are the customer’s responsibility and should be made directly to the carrier.

Warranties
Retracta-Belt Posts and Heads carry a 5-year warranty.
All other products carry a 1 year limited warranty due to defects in materials or workmanship.